Enterprise Service Desk Specialist, Mid

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Description

Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? 

This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.  If you join our team, you will be part of the largest IT services program in Naval history.

As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operions, service desk, and da transport. Ultimely, Leidos will support the Navy in unifying its shore-based networks and da management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

Wh will you do as a Help Desk Support Representive?

You will serve as the initial point of contact for IT reled problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalion protocols as necessary. Additional duties will include:

• Provide health and stus monitoring of the networks

• Documenting and communicing outage informion to co-workers and customers

• Executing scripts

• Open and close tickets.

• Correle events and incidents for management of Informion Technology (IT) Services.

Basic Qualificions:

• High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience

• U.S. Citizen with an active DOD Secret security clearance or ability to obtain.

• Must have DoD 8570 Informion Assurance Technician (IAT) Level II certificion (i.e. CompTIA Security+)

• Must be willing to work shifts, including evenings and weekends.

Preferred Qualificions:

• Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

Pay Range:

$29.37+

The Leidos pay range for this job level is a general guideline only and not a guarantee of compension or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, educion, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market da, applicable bargaining agreement (if any), or other law.

SMIT-MCEN

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the stus quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already step 30 — and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compension or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, educion, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market da, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovions. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximely $16.7 billion for the fiscal year ended January 3, 2025. For more informion, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. Th's why we craft compension packages th reflect the importance of the work we do for our customers. Employment benefits include competitive compension, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available www.leidos.com/careers/pay-benefits.

Securing Your Da

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-reled informion during any part of the employment applicion process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communice with you through emails th are genered by the Leidos.com automed system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhsApp, Telegram, etc. If you received an email purporting to be from Leidos th asks for payment-reled informion or any other personal informion (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediely by emailing us LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discriminion

All qualified applicants will receive considerion for employment without regard to sex, race, ethnicity, age, nional origin, citizenship, religion, physical or mental disability, medical condition, genetic informion, pregnancy, family structure, marital stus, ancestry, domestic partner stus, sexual oriention, gender identity or expression, veteran or military stus, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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