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Bi-lingual Customer Service Representative (S_837145)

compensation: $17.02 to 18.72 per hour + none
employment type: full-time

The Associate Specialist, Survey (customer service representative[CSR]) position is an entry-level position that involves using scripted responses to answer questions from the public, entering information required to process fulfillment requests for Census forms, and collecting and entering Census data into an Internet Self Response (ISR) instrument. The information will be entered into screens on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. The CSR will report to a supervisor and be a member of a team lead by a customer service manager. Training will be provided.

Follow defined Census program information, processes, and procedures.
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Adhere to Census approved scripts in conducting interviews and completing forms.
Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries.
Enter data into desktop application to accurately capture all responses.
Adhere to the Title 13 requirements for maintaining confidentiality of all Census data.
Follow defined Census guidelines as they apply to completing Census forms.
May be required to work some weekends. Overtime maybe required.
Report problems that occur.
Adhere to designated work schedule.
Perform other related duties as assigned.
Part-time, weekend, and night shifts available.

Working hours: 6:00 AM - 1:00 AM

-Fluency in one of the following languages required: Chinese (Mandarin), Chinese (Cantonese), Japanese, Korean, Tagalog, Vietnamese.
- Must be able to read and speak English clearly and professionally.

High School

Entry Level

Six months customer service or contact center experience preferred.
Must be authorized to work in the U.S. and provide documentation.
Position contingent on ability to obtain low risk suitability clearance.
Non-United States citizens must have resided in the U.S. for three (3) accumulative years of the past five (5) preceding the submittal of suitability forms.
Must be able to read and speak English clearly and professionally.
Fluency in one of the following languages required: Chinese (Mandarin), Chinese (Cantonese), Japanese, Korean, Tagalog, Vietnamese.
Ability to effectively work within established contractual service levels required.
Must have demonstrated excellent interpersonal skills.
Proven ability to work as a team member is required.

If you are interested in this excellent position and you meet the requirements please apply or contact us to be considered.

We look forward to hearing from you soon

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

If interested, please apply online at
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7059502546



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