Avoid scams and fraud by dealing locally! Beware any deal involving Western Union, Moneygram, wire transfer, cashier check, money order, shipping, escrow, or any promise of transaction protection/certification/guarantee. More info

GENERAL FUNCTION:
Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with banking policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations.

ESSENTIAL DUTIES & RESPONSIBILITIES:
A. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
B. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
C. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues.
D. Maintain a position of trust and responsibility by keeping all customer business confidential.

Bank Operations/Transactions:
A. Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office.
B. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
C. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes.
D. Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Customer Services Manager, or other management as necessary.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Work involves extensive cash handling, which requires ability to perform advanced math functions. Must have the ability to interact comfortably and confidently with the public and demonstrate the initiative to initiate dialogue. Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
E.O.E., M/F/D/V

Apply to Kim Applegate at kimapplegate@gmail.com to be considered.

• Location: Kansas City
• Compensation: Competitive plus exc. benefits
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.